Helping service leaders and teams deliver enterprise transformation


At GWIT, we support service management leaders and teams in delivering digital transformation across the enterprise. Whether it’s IT, HR, finance, or facilities, we help you design and implement services that work for everyone.


Working with GWIT has changed the way our business and our customers perceive service management and the value we bring daily.

Senior Service Delivery Manager, Veolia

Bridging the gap between ambition and delivery

With extensive experience in both IT and in Global Business Services (GBS) programmes, we understand the challenges of aligning business goals with partner capabilities. We act as a bridge between your organisation and ServiceNow partners, ensuring that your strategic objectives are met with practical, effective solutions.

What we offer

Service design and improvement
Crafting services that are user-centric and efficient.

ServiceNow implementation support
Guiding you through the complexities of platform adoption.

Strategic alignment
Ensuring that your service initiatives align with business goals.

Partner collaboration
Facilitating effective communication between your team and ServiceNow partners.


The latest


Why choose GWIT

We bring a pragmatic approach to service management, focusing on tangible outcomes and sustainable practices. Our experience across various sectors allows us to tailor solutions that meet your unique needs.


Some of those we’ve helped:


Be a part of it

How about an initial half-hour chat about your service management journey and some of the struggles and challenges you face? If we can help, we’ll recommend some next steps. If we can’t help, well, we will be honest and say so.

Click here to book an appointment online at a time to suit you.

Alternatively, call us on +44 (0)117 457 8681.


About GWIT

GWIT works with large and small clients from various sectors, including banking, insurance, environmental, retail, healthcare, construction, defence and energy, to transform their working methods – across IT, HR, operations, finance and other critical business areas.

Founded more than fifteen years ago, the business is a trusted partner for complex global service management organisations and ServiceNow implementation and improvement projects.