Helping service management leaders and teams

Are you at the helm of an ITSM team and feel that the extent of your team’s contribution goes unnoticed? If you’re encountering challenges in showcasing the true value of ITSM within your organisation, you’re not alone.

Working with GWIT has changed the way our business and our customers perceive service management and the value we bring daily.

Senior Service Delivery Manager, Veolia

From ‘finding your why’ to communicating successes and engaging your internal customers in new and innovative ways, it is no longer an ‘IT thing’. GWIT helps service management teams carry out the vital role of delivering digital transformation across and throughout the enterprise.

We understand the complexities and the often underappreciated role of IT service management. That’s why we are dedicated to assisting ITSM teams, both in smaller local setups and large global enterprises, to effectively communicate their worth and the substantial potential they hold.

Whether you’re struggling to get your message across in board meetings or striving to align ITSM strategies with broader business goals, our expertise can guide you through. We’ve seen firsthand how the right approach can transform the perception of ITSM from a mere support function to a pivotal driver of organisational efficiency and innovation.

Let’s discuss how we can elevate the visibility and impact of your ITSM team. Together, we can ensure that the integral role of your service management is both recognised and valued across your business.

Let’s turn your ITSM team into a rightly recognised asset within your organisation.

The latest

Some things we will be able to help with:

Effective storytelling
Communicate successes to your internal and external customers effortlessly. We help you focus on the ‘why’ behind your work..

Streamlined process improvement
Enhance the efficiency of your core activities and eliminate unnecessary tasks.

Comprehensive business support
From business development to project and programme management, we cover small and large-scale IT and business changes. Need assistance with a ServiceNow implementation or upgrade? We’ve got you covered.

Digital transformation expertise
From strategy to delivery and improvement, we facilitate enterprise service management with a focus on the often overlooked service design and transition.

Tailored guidance
Whether you’re just starting your digital journey or further along, we provide the expertise you need.

We combine extensive knowledge of business and service improvement techniques with a pragmatic approach to maximising the value of digital technology.

What you might expect:

Experience business growth
Our storytelling expertise lets you communicate successes, forging stronger connections with your internal customers.

Boost efficiency
Our process improvement strategies optimise your core activities, freeing up resources by eliminating unnecessary tasks.

Seamless business support
From business analysis to project management, we provide comprehensive services, including ServiceNow implementation or upgrade support and advice. We offer an impartial perspective and extra eyes whenever needed.

Transform your digital landscape
Our end-to-end digital transformation guidance ensures your strategy aligns with your business goals, enabling you to deliver exceptional service experiences.

Reimagining service management
Our pragmatic approach leverages digital technology to maximise its value, revolutionising how your business and customers perceive service management.

Some of those we’ve helped:

Be a part of it

How about an initial half-hour chat about your service management journey and some of the struggles and challenges you face? If we can help, we’ll recommend some next steps. If we can’t help, well, we will be honest.

Click here to book an appointment online at a time to suit you.

Alternatively, call us on +44 (0)117 457 8681.

About GWIT

GWIT works with large and small clients from various sectors, including banking, insurance, environmental, retail, healthcare, construction, defence and energy, to transform their working methods – across IT, HR, operations, finance and other critical business areas.

Founded more than thirteen years ago, the business is a trusted partner for complex global service management organisations and ServiceNow implementation and improvement projects.