We help service management teams to thrive


From ‘finding your why’ to communicating successes and engaging your internal customers in new and innovative ways, it is no longer an ‘IT thing’. GWIT helps service management teams to carry out the vital role of delivering digital transformation across and throughout the enterprise.


The latest


Some things we will be able to help with:

Telling stories communicating successes across your internal or external customer base will be easier than ever before. We’ll help you to focus on why you do what you do.

Process improvement – make your core activities more efficient and start to stop doing things you no longer need to do.

Business development, business analysis, project and programme management covering business and IT change, small or large. A ServiceNow implementation or upgrade? We can help with that too. We can also be the friendly independent view or extra set of eyes that you may need from time to time.

Digital transformation and enterprise service management – from strategy to delivery and improvement. Service design and transition.


Wherever you are on your digital journey, we can help.

We combine extensive knowledge of business and service improvement techniques, with a pragmatic approach to maximising the value of digital technology.


Working with GWIT has changed the way our business and our customers perceive service management and the value we bring daily.

Rob Gwatkin, Senior Service Delivery Manager, Veolia

Some of those we’ve helped:


Join in.

How about an initial half-hour chat about your service management journey and some of the struggles and challenges you face? If we can help we’ll recommend some next steps. If we can’t help, well, we will be honest.

Click here to book an appointment online at a time to suit you.

Alternatively, call us on +44 (0)117 457 8681 or add some details below and we will get in touch to arrange a convenient time.


About GWIT

GWIT works with clients large and small, from a range of sectors including banking, insurance, retail, healthcare, construction, defence and energy to transform their ways of working – across IT, HR, operations, finance and other critical business areas.

Founded by Matt James more than 10 years ago, the business enjoys the enviable position of being a trusted partner for complex global ServiceNow implementation and improvement projects.