Tag: ServiceNow

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Bridge-builder Digital Transformation Discussion topic service management

Why every ServiceNow client needs a bridge-builder

Why every ServiceNow client needs a bridge-builder
Why every ServiceNow client needs a bridge-builder

ServiceNow® continues to lead in enterprise service transformation, with over 8,400 customers worldwide, including more than 2,100 clients spending over $1 million annually. Its ecosystem spans thousands of partners, each bringing their own methodologies, tools, and pace.

While this scale is a strength, it can also be a challenge.

Organisations adopting ServiceNow often face a gap – between what the business needs and what the partner delivers. That’s where a bridge-builder comes in.

The value of a bridge-builder

A bridge-builder is an experienced consultant who connects the dots between client ambition and partner delivery. They speak both languages – strategic outcomes and delivery detail – and help avoid the disconnects that can derail programmes or lead to shelfware.

Five reasons to bring in a bridge-builder

  1. Unify the vision
    Ensure every party shares the same goals, priorities and definition of success – before the build begins.
  2. Translate between business and technical
    Clarify jargon, challenge assumptions, and make sure no key detail gets lost in translation.
  3. Spot risks early
    Identify where gaps exist in scope, governance, or capability – and fix them before they grow.
  4. Keep the partner focused
    Support healthy challenge and alignment, ensuring partners stay on course and add value where it matters.
  5. Drive long-term value
    A bridge-builder looks beyond go-live. They help design a service model that scales and improves over time.

A final thought

In a platform as powerful – and complex – as ServiceNow, it’s easy for ambition to outpace implementation. A bridge-builder helps keep it real, practical, and moving forward.

If you’d like help bridging the gap between your ServiceNow goals and partner delivery, let’s talk.

ServiceNow is a registered trademark of ServiceNow, Inc. This article is independent and not affiliated with or endorsed by ServiceNow.

Categories
Automation Digital Transformation Productivity Sustainability

Using ServiceNow to make business operations more sustainable.

Power plant
Using ServiceNow to make business operations more sustainable | Photo by Martin Adams on Unsplash

During a session at ServiceNow’s global conference, Knowledge 2020, Veolia demonstrated how they use ServiceNow to govern global use of the Google Cloud Platform.

A consumer-grade service experience for employees and near real-time deployment of cloud resources, the solution encourages innovative adoption of cloud technologies.

Benefits include a 75% reduced risk of uncontrolled cloud cost coupled with high adoption and customer satisfaction levels. 

Sustainability is a core value in Veolia’s business operation. This solution helps us significantly reduce our digital carbon footprint.

Martin Black,Veolia

Across Veolia the concept of digital sobriety is gaining increasing traction. 

Digital sobriety reduces and optimises cloud resources so we only use what we need.

It is no longer OK to track costs. As an architect you’ve got to think about value and optimise solutions before even a line of code is written.

Martin Black, Veolia

We are able to deliver cloud environments to Veolia’s business units in 45+ countries in a controlled manner, fast. 

Managing the lifecycle of those environments takes place using digital workflows within a single system of record, ServiceNow, including automated monitoring of budget and performance matters.’

Antoine Castex, Veolia

To view the webinar, visit knowledge.servicenow.com

Categories
Digital Transformation Future tech Productivity

Why we need to stop saying we’re working from home

Where you work doesn’t matter; it’s the quality that counts | Photo by Avi Richards on Unsplash
Where you work doesn’t matter; it’s the quality that counts | Photo by Avi Richards on Unsplash

A thought-provoking article by Chris Pope, one of the leading innovators at ServiceNow, challenges us to rethink our professional lives.

In these remarkable times the article raises important questions about the future of work:

  • What is the future role of humans in a workplace where machine learning and AI is becoming more and more influential? 
  • Why have people happily accepted the status quo for ways of working for so long?
  • Which businesses will thrive? 
  • Which will not survive? 

A few years ago, the thought of drones delivering medicine was the stuff of science fiction – now it’s actively discussed by government ministers.

Covid-19 has changed the world of work forever. 

Chris Pope, VP Innovation at ServiceNow

This change should be celebrated. 

Cloud-based services enable us to work in a very different but better way. Even in the companies that are ahead of the curve on this, there is huge untapped potential.

But to realise these opportunities, we need to change how we refer to work. 

Like so many of us, Chris uses the phrase ‘working from home’. 

To me, the key word is ‘work’. 

Where work is done is of no relevance. 

Matt James, GWIT.ltd

During lockdown we’ve seen a revolution, with technology enabling people to achieve amazing things without leaving their homes. 

The sad thing is that it’s taken a global pandemic to achieve this. 

Let’s stop using the phrase ‘working from home’ and focus on the quality of what we do. 

Matt James, GWIT.ltd

Let’s build on the rapid innovation of recent weeks and accept that the future is not what went before. 

Cutting through bureaucracy to help you automate what matters and stop doing what doesn’t can transform the way we work.

One of GWIT’s clients

At GWIT we transform manual ways of working into digital workflows that are loved by employees and customers alike.

Let us help you thrive during these crazy times. Message Matt if you’d like to chat more. Book a call with Matt.

Let’s start the conversation.

Matt

Here’s the original article from Chris Pope, VP Innovation at ServiceNow:

The impact of COVID-19 on the future of work