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Automation Digital Transformation Productivity Sustainability

Using ServiceNow to make business operations more sustainable.

Power plant
Using ServiceNow to make business operations more sustainable | Photo by Martin Adams on Unsplash

During a session at ServiceNow’s global conference, Knowledge 2020, Veolia demonstrated how they use ServiceNow to govern global use of the Google Cloud Platform.

A consumer-grade service experience for employees and near real-time deployment of cloud resources, the solution encourages innovative adoption of cloud technologies.

Benefits include a 75% reduced risk of uncontrolled cloud cost coupled with high adoption and customer satisfaction levels. 

Sustainability is a core value in Veolia’s business operation. This solution helps us significantly reduce our digital carbon footprint.

Martin Black,Veolia

Across Veolia the concept of digital sobriety is gaining increasing traction. 

Digital sobriety reduces and optimises cloud resources so we only use what we need.

It is no longer OK to track costs. As an architect you’ve got to think about value and optimise solutions before even a line of code is written.

Martin Black, Veolia

We are able to deliver cloud environments to Veolia’s business units in 45+ countries in a controlled manner, fast. 

Managing the lifecycle of those environments takes place using digital workflows within a single system of record, ServiceNow, including automated monitoring of budget and performance matters.’

Antoine Castex, Veolia

To view the webinar, visit knowledge.servicenow.com

Categories
Digital Transformation Future tech Productivity

Why we need to stop saying we’re working from home

Where you work doesn’t matter; it’s the quality that counts | Photo by Avi Richards on Unsplash
Where you work doesn’t matter; it’s the quality that counts | Photo by Avi Richards on Unsplash

A thought-provoking article by Chris Pope, one of the leading innovators at ServiceNow, challenges us to rethink our professional lives.

In these remarkable times the article raises important questions about the future of work:

  • What is the future role of humans in a workplace where machine learning and AI is becoming more and more influential? 
  • Why have people happily accepted the status quo for ways of working for so long?
  • Which businesses will thrive? 
  • Which will not survive? 

A few years ago, the thought of drones delivering medicine was the stuff of science fiction – now it’s actively discussed by government ministers.

Covid-19 has changed the world of work forever. 

Chris Pope, VP Innovation at ServiceNow

This change should be celebrated. 

Cloud-based services enable us to work in a very different but better way. Even in the companies that are ahead of the curve on this, there is huge untapped potential.

But to realise these opportunities, we need to change how we refer to work. 

Like so many of us, Chris uses the phrase ‘working from home’. 

To me, the key word is ‘work’. 

Where work is done is of no relevance. 

Matt James, GWIT.ltd

During lockdown we’ve seen a revolution, with technology enabling people to achieve amazing things without leaving their homes. 

The sad thing is that it’s taken a global pandemic to achieve this. 

Let’s stop using the phrase ‘working from home’ and focus on the quality of what we do. 

Matt James, GWIT.ltd

Let’s build on the rapid innovation of recent weeks and accept that the future is not what went before. 

Cutting through bureaucracy to help you automate what matters and stop doing what doesn’t can transform the way we work.

One of GWIT’s clients

At GWIT we transform manual ways of working into digital workflows that are loved by employees and customers alike.

Let us help you thrive during these crazy times. Message Matt if you’d like to chat more. Book a call with Matt.

Let’s start the conversation.

Matt

Here’s the original article from Chris Pope, VP Innovation at ServiceNow:

The impact of COVID-19 on the future of work

Categories
Automation Digital Transformation Future tech Productivity

What on earth comes next for the world of tech?

What on earth comes next for the world of tech?
What on earth comes next for the world of tech? | Photo by Zoltan Tasi on Unsplash

The BBC TV programme Tomorrow’s World fascinated me as I grew up. Many of their predictions have since become mainstream. 

The science behind today’s technologies may be complex, but smart application results in straightforward, engaging experiences for customers.

At GWIT, we continually grapple with the marvels of today’s digital world. We encourage clients to question what has gone before and to move to digital ways of working. As one said:

I was shocked to discover tech such as artificial intelligence, machine learning and natural language processing are already embedded in our everyday personal lives. 

GWIT client

The pinnacle of the motorsport world is Formula 1. Here new technologies are developed that later enter mainstream motoring.

Away from the motorsport world, at GWIT, we keep an eye on what world leaders in emerging tech are focusing on.

These are the technologies that will next influence our daily lives, with or without us realising it.  

Quantum technology is already being used in our daily lives, for example in the ultra-precise atomic clocks behind your car’s satnav system, and a vast array of other microelectronic devices. But that’s just a taste of what’s to come. Another revolution is already taking shape.

“The second quantum revolution starts now.”

Patrice Caine, Thales Chairman and CEO

A thought-provoking article from Thales’ CEO Patrice Caine, explores the potential of further advances in quantum technology as the next significant disruption to our everyday lives.

Book a free 1 hour call with GWIT founder Matt to discuss how your business can benefit from the latest tech.

Categories
Productivity

Government departments told to find 5% budget reductions

5%
5%

The news this week that government departments must find 5% budget cuts, might make a good headline.

But in the context of savings from implementing digital workflows and questioning ways of working, it’s not very ambitious.

We know that a number of government departments now make use of cloud-based platforms such as ServiceNow.

But what’s not clear is whether there is a robust system for assessing whether work moved to digital platforms passes the, ‘why on earth are we doing this?’ test.

All too often at GWIT we see businesses wanting to replicate manual processes on digital systems.

We’ve always done it this way

… is a common refrain. It’s understandable because change can feel threatening. But taking such a stance is a wasted opportunity.

Implementing digital workflows is a golden opportunity to step back and reflect.

Why are we doing this?

What value does it add?

Can we automate this?

Done well this process always delivers significant productivity gains. Plus it frees people up to do more valuable work.

Culling ’10 projects’ per department is an arbitrary number. It certainly won’t be effective if the remaining projects all continue to run inefficiently.

Huge BAU productivity gains are there to be had across the public sector, from GP surgeries to government departments.

In a post-Brexit world, will there be innovation aplenty, along with better ways of working across our public services? Or just more of the same old done in a way Sir Humphrey would be proud of, but pretending to be 5% cheaper?