The BBC TV programme Tomorrow’s World fascinated me as I grew up. Many of their predictions have since become mainstream.
The science behind today’s technologies may be complex, but smart application results in straightforward, engaging experiences for customers.
At GWIT, we continually grapple with the marvels of today’s digital world. We encourage clients to question what has gone before and to move to digital ways of working. As one said:
The pinnacle of the motorsport world is Formula 1. Here new technologies are developed that later enter mainstream motoring.
Away from the motorsport world, at GWIT, we keep an eye on what world leaders in emerging tech are focusing on.
These are the technologies that will next influence our daily lives, with or without us realising it.
Quantum technology is already being used in our daily lives, for example in the ultra-precise atomic clocks behind your car’s satnav system, and a vast array of other microelectronic devices. But that’s just a taste of what’s to come. Another revolution is already taking shape.
But in the context of savings from implementing digital workflows and questioning ways of working, it’s not very ambitious.
We know that a number of government departments now make use of cloud-based platforms such as ServiceNow.
But what’s not clear is whether there is a robust system for assessing whether work moved to digital platforms passes the, ‘why on earth are we doing this?’ test.
All too often at GWIT we see businesses wanting to replicate manual processes on digital systems.
… is a common refrain. It’s understandable because change can feel threatening. But taking such a stance is a wasted opportunity.
Implementing digital workflows is a golden opportunity to step back and reflect.
Why are we doing this?
What value does it add?
Can we automate this?
Done well this process always delivers significant productivity gains. Plus it frees people up to do more valuable work.
Culling ’10 projects’ per department is an arbitrary number. It certainly won’t be effective if the remaining projects all continue to run inefficiently.
Huge BAU productivity gains are there to be had across the public sector, from GP surgeries to government departments.
In a post-Brexit world, will there be innovation aplenty, along with better ways of working across our public services? Or just more of the same old done in a way Sir Humphrey would be proud of, but pretending to be 5% cheaper?